WashWave Refund Policy

30-Day Money-Back Guarantee

At WashWave, we stand behind the quality of our products, including the Portable Washing Machine, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee from the date of delivery.

How to Request a Refund

If you wish to return a product and receive a refund, please follow these steps:

1. Contact Us: Email us at info@wash-wave.com within 30 days of receiving your product to initiate the return process. Please provide your order number and reason for the return.

2. Ship the Product Back: Once your return request is approved, you will need to send the product back to us in its original condition and packaging. The customer is responsible for covering the cost of return shipping.

3. Refund Process: After we receive and inspect the returned product, we will issue a full refund to your original payment method. Please allow up to 7 business days for the refund to be processed after we receive the product.

Conditions for Refunds

• The product must be returned in its original condition and packaging.
• The 30-day return window begins on the date you receive the product.
• Customers are responsible for the cost of return shipping.
• We do not provide refunds for damaged or altered products caused by improper use or handling.